Frequently Asked Questions (FAQ) for WaterWoo PDF Premium.

Where do I change watermark settings?

You can find the WaterWoo settings page by clicking on the “settings” link under the WaterWoo PDF plugin title on your Wordpress plugins panel, or by navigating to the WooCommerce->Settings->Watermark tab.

It doesn’t work

First make sure you have checked the box at the top of your settings page (Woocommerce -> Settings -> Watermark) so that watermarking is enabled!

Also make sure you have entered your PDF file names correctly in the second field if you’ve entered any at all.

WaterWoo may not be able to watermark PDF files version 1.5 and newer. Consider the Premium version of the plugin.

If your watermark contains characters that aren’t in Windows-1252, choose “Deja Vu” as your font. Currently this plugin works for forced and redirect WooCommerce downloads. For redirect downloads, your file must be somewhere in the wp-content folder or its subfolders.

If you’re using WooCommerce’s “Redirect” download method, your file must be uploaded via the media uploader (and thus will end up in the wp-content/uploads/woocommerce_uploads folder).

It doesn’t watermark over embedded images

No, you’re right. It doesn’t. You’re best to use the footer watermark only if your PDF is images only, or edit your PDF to remove images and embedded vectors that may be covering your watermark. This is the most frequent people have with watermarking plugins and it is a limitation of the software these plugins are built on. I’d say these plugins are already magical; asking that they do the impossible is probably asking too much.

How do I test my watermark?

I recommend creating a coupon in your Woocommerce shop to allow 100% free purchases. Don’t share this coupon code with anyone! Test your watermark by purchasing PDFs from your shop using the coupon. It’s a bit more tedious. If you want an easier go of it (on-the-fly testing), purchase the Premium version of this plugin.

Why does the watermark go off the page, create new pages?

Your watermark text string is too big or long for the page! Try decreasing font size, adjusting rotation, or using the X and Y fine tuners to move the watermark back onto the page. The built-in adjustments on the settings page ultimately allow for watermarking on all document sizes. You may need to edit your watermark if it is too verbose.

I’m using a large font, and the line height is all wrong

A fix for this was added into Premium version 1.5.3, so try upgrading first. Try using some <br> HTML tags in your markup to move text onto a nice new line. You may have to use several <br> tags in a row. Other HTML tags available to use in the overlay (not footer) area are: <strong> <b> <em> <i> <u> <a> <p>

My watermark isn’t English

Select the “Deja Vu” font in the Settings panel. If it still doesn’t work, perhaps WaterWoo Premium still needs some work. Get in touch.

My watermark isn’t English

Select the “Deja Vu” font in the Settings panel if your language uses accent characters. To see if your language will be watermark-able with WaterWoo, view this chart.

Where do the watermarked files go?

They are generated with a unique name and stored in the same folder as your original Wordpress/Woo product media upload (usually wp-content/uploads/year/month/file). The unique name includes the order number and a time stamp. If your end user complains of not being able to access their custom PDF for some reason (most often after their max number of downloads is exceeded), you can find it in that folder, right alongside your original.

Will WaterWoo PDF watermark images?

WaterWoo PDF is intended to watermark PDF (.pdf) files. If you are specifically looking to watermark image files (.jpg, .jpeg, .gif, .png, .etc), you may want to look into a plugin such as [Image Watermark](http://wordpress.org/plugins/image-watermark/ “Image Watermark Plugin”). WaterWoo PDF will create an watermark on a PDF page but the watermark will NOT sit over image files embedded in the PDF.

Does this work for ePub/Mobi files or MP3?

No. At this time I am unaware of a Woocommerce watermarking plugin for these file types. WaterWoo watermarks PDF only.

How do I use shortcodes?

Shortcodes available are [FIRSTNAME] [LASTNAME] [BUSINESSNAME] [EMAIL] [PHONE] [ORDERNUMBER] [DATE]. Two additional special shortcodes are described below. Using these as placeholders in the footer or overlay input fields, WaterWoo will magically replace them with the customer’s values upon download. Use square brackets and all caps.

To add in the number of a product purchased, you can use the [PRODUCT-##] shortcode, where ## is replaced with the Product ID. You can find the product ID listed underneath the product title on your main WooCommerce Products listing page (hover over the desired product title to see the ID), or by hovering over the product title and looking at the browser status bar (lower screen, look for the number after “post=”). This must be an item found in the cart in order to work. This shortcode will not work with the testing feature.

To add a future date marked from the date of purchase, you can use the [DATE-#YRS] [DATE-#MOS] [DATE-#WKS] [DATE-#DAYS] shortcode, where # is replaced with the number of days/months/weeks/years desired. This shortcode is based on 30-day months, and 365-day years, so it might be best to use days if you need precision.

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